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PayOut Service

Hello Clever’s Payout Service provides businesses with a seamless, flexible, and efficient way to manage fund distributions to recipients, both within Australia and across the APAC region. With support for real-time and batch payouts, scheduled transactions, and multi-currency management, this service is tailored to meet the diverse needs of modern businesses.

Note: Payouts using PayID and BSB/Account numbers can be especially valuable for businesses looking for speed and flexibility in fund transfers, while our batch payout options simplify the management of high-volume payments.

Payout Options in Australia​

In Australia, Hello Clever supports multiple payout methods to meet the needs of businesses prioritising flexibility and speed:

  • PayID Payouts: Instantaneous account-to-account payouts using a PayID (such as an email address or phone number) linked to the recipient’s bank account. PayID offers fast and efficient transfers for direct payouts.

  • BSB/Account Payouts: Businesses can initiate payouts directly to a BSB and account number, offering two settlement options:

    • Real-Time Payouts: Enabled through the New Payments Platform (NPP), these allow immediate transfers to NPP-compatible bank accounts.
    • Direct Entry (DE) Payouts: For banks or accounts that do not support NPP real-time transfers, Hello Clever provides DE as a fallback. Though slower, DE ensures funds reach the recipient securely when real-time processing is unavailable.

Funds Source for Payouts​

In Australia, payouts are sourced from the merchant’s float balance with Hello Clever, which can consist of:

  • PayIns: Funds accumulated from customer transactions.
  • Top-Ups: Additional funds businesses add to ensure their float balance can cover payouts.

Payout Options in APAC​

In the APAC region, Hello Clever facilitates payouts to local bank accounts in each supported country. These payouts align with local banking standards and timelines, ensuring smooth and compliant fund transfers.

🛠 Flexibility for Regional Payouts
Our APAC support extends across borders, adapting to each country’s unique banking system, so you can streamline your international payout processes with confidence.

Funds Source for APAC Payouts​

Similar to Australian payouts, APAC payouts draw from the merchant’s float balance, which can include:

  • PayIns: Funds collected from incoming transactions within the Hello Clever platform.
  • Top-Ups: Additional deposits made by merchants to ensure sufficient funds for regional payouts.

Payout Methods: API and Merchant Portal​

Hello Clever provides flexible methods to initiate payouts, either via API or the Merchant Portal:

  • API Payouts: Our API supports single payouts and batch payouts, allowing businesses to initiate one-time payments or process multiple transactions at once. API payouts can also be scheduled to occur at specific times, enabling automated and recurring payouts according to business needs.

  • Merchant Portal: For businesses that prefer a straightforward setup, payouts can also be managed directly from the Hello Clever Merchant Portal. This secure platform allows for single payouts, batch processing, and scheduling, providing an easy-to-use alternative for businesses without in-house development resources.

With these options, Hello Clever’s Payout Service adapts to a range of operational needs, supporting both automated and manual approaches.

Multi-Currency Float Accounts and FX Conversion 💱​

To support cross-border operations and simplify currency management, Hello Clever provides a float account for each currency used by the business. Key features include:

  • Multi-Currency Float Accounts: Each currency operates within its own float account, enabling businesses to manage funds in the currencies they transact in. For example, a merchant handling both AUD and SGD transactions can maintain individual float balances for each.

  • On-Demand FX Conversions: Businesses can request foreign exchange (FX) conversions between float accounts as needed. For instance, funds in an AUD float account can be converted to SGD upon request, simplifying cross-border payouts and the complexity of managing multiple currencies.

Hello Clever’s Payout Service is a robust, flexible solution for managing fund distributions both domestically within Australia and internationally across the APAC region. From real-time and fallback payouts to multi-currency float accounts, FX conversions, and accessible API and Merchant Portal options, Hello Clever offers businesses a powerful system to streamline payouts, manage cash flow, and operate effectively across borders.